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By Stephen Page, MBA, PMP, CSQE

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Sample text

The PPIC can be used to turn a solution into a policy or procedure. The PDCA Cycle was selected as the underlying framework for the PPIC because the phases are similar in content and goals. The primary difference is the resulting application of the cycle. The PDCA Cycle is used in team problem-solving sessions and thePPIC can be applied to any business process, policy, and procedure regardless of size or complexity. Both the PDCA Cycle and the PPIC start fiom some kind of problem, issue, or concern.

H. James Harrington's book is another good choice because it provides worthwhile supplemental material about business processes. WRlTlNG FORMAT A writing format is a method of expressing words in an outline format. All policies and procedures should use the same format or template. The writing format is the heart of a policies and procedures system: it provides a structure for information collectedduring the research andmlysisphases of writing. This logical, structured format is a basic requirement for any policy or procedure.

After writing well-coordinated, convincing, proficient, and competent policies and procedures, the resulting approved and published policies and procedures should be easy to communicate, train, review, measure, audit, and improve. A structured writing format lends itself to writing clear and logical sentences that can be easily measured. " If your policies and procedures are written in the most effective and efficient manner the first time they are published, and a continuous communication and training strategy is deployed, then there is a good possibilitythat when these published policies and procedures are measured the compliance percentage will be h i d e r than if the policies and procedures were hastily written and implemented without coordination and research.

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