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By William B. Rice

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Terms such as “the blue-screen-of-death” have evolved in common computer parlance. fm Page 4 Thursday, July 5, 2007 10:24 AM 4 Ⅲ Building Software: A Practitioner’s Guide and discussed within the profession. There exist copious amounts of readily available literature analyzing failures in other industries such as transportation, construction, and medicine. This lack of availability of information about actual failures prevents the introduction of improvements as engineers continue to learn the hard way by churning out failprone software.

Typical errors are often the result of incomplete information to handle the system, or the failure to follow a long set of procedures while using a system. Failures can also occur when accountability has not been properly established in the operational hierarchy of the system. If users or operators are not fully aware of their roles and responsibilities (especially those who are monitoring the behavior of the system), they tend to assume that reporting a potential problem may not be their job. They assume that the other guy or the manager will ultimately spot it.

Most See, Very Few Observe There is a vast difference between desires (wants) and requirements (needs). Customers usually have desires. The observant business analyst converts these desires into requirements. Architects and designers use the most suitable technologies to satisfy these requirements. They should have a keen sense of the prevailing trends in the surrounding environment, while proposing a solution that meets the requirements. This sense is the key to success in software, an effort that one must undertake keeping in mind that the up-front investment is sizeable, development is complex, time to market is long, and barrier to entry for competition is fairly low.

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