By Charles A. Cianfrani and John E. (Jack) West
ISO 9001:2008 enables caliber development, and caliber development has a minimum of confident affects at the association: greater making plans, keep an eye on and development of provider supply approaches can yield dramatic discounts in price larger shopper delight can yield extra revenues and lead to sustainability of a company this convenient pocket consultant offers instruments and assets to make ISO 9001 appear like much less of a secret in provider corporations. It explains the fundamental parts of every clause of the ISO 9001:2008 typical, delivering an summary of what every one requirement potential in your association and the way to hold out a number of the initiatives of these necessities. This advisor is meant to assist all people in a company perform developing and maintaining a origin of integrity, assembly standards and consumer expectancies, and aiding powerful strategies, to the good thing about every body within the association and to every of its consumers. It s additionally an easy, reasonably cheap approach to clarify ISO 9001 to each person in as association, therefore aiding garner the aid severe for any winning ISO 9001 initiative
Read or Download Cracking the Case of ISO 9001:2008 for Service, Second Edition: A Simple Guide to Implementing Quality Management in Service Organizations PDF
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Additional info for Cracking the Case of ISO 9001:2008 for Service, Second Edition: A Simple Guide to Implementing Quality Management in Service Organizations
Is the policy communicated to and understood by all in the organization? • Are the members of the organization clear as to their roles in carrying out the policy? • Is the quality policy included in the document control process? • Is the quality policy reviewed for continuing suitability? 1 QUALITY OBJECTIVES What Is the Requirement? Top management must ensure that quality objectives are established, measurable, and consistent with the quality policy. indd 41 11/11/09 12:59:49 PM 42 Chapter Three Implementing ISO 9001:2008 to customers.
The top managers of the organization are required to ensure that customer requirements are determined and met. Why Do It? 6) to ensure the effectiveness of the quality management system in meeting customer requirements Question to Ask Yourself • Is top management involved in the process to determine customer requirements and to ensure that they are met? 3 QUALITY POLICY What Is the Requirement? The top managers of the organization are required to ensure that the quality policy is appropriate for the organization, communicated and understood within the organization, and reviewed for continuing suitability.
Normative reference 3. indd 20 4. Quality management system 5. Management responsibility 6. Resource management 7. Product realization 8. 2 APPLICATION What Is the Requirement? 1 describes the scope of ISO 9001. ISO 9001:2008 is comprehensive in that it applies to all quality management system processes from the identification of requirements to the delivery and addressing of customer satisfaction. It is useful for demonstrating the ability of an organization to consistently meet customer requirements for services.