By BPP Learning Media
BPP studying Media is proud to be the reliable writer for CTH. Our CTH learn publications give you the ideal tailored studying source for the CTH examinations and also are an invaluable resource of reference and data for these making plans a profession within the hospitality and tourism industries.
Read Online or Download CTH Front Office Operations PDF
Similar travel & tourism books
This booklet offers a finished evaluation of the contribution of community research to the certainty of tourism locations and businesses. It discusses either the theoretical and methodological underpinnings of community research after which illustrates the relevance of this strategy in a sequence of tourism functions.
Stories: "'. .. brimming with crucial details. .. required analyzing for these newly coming into the enterprise. ' TOURISM company ADVISER, enterprise hyperlink" writer BIOG: Ken Parker is himself a profitable hotelier. He additionally writes and lectures on all topics with regards to resort administration.
Such a lot tourism theories were constructed from the travelers' viewpoint, together with the seminal paintings through John Urry, The vacationer Gaze, that's now a vintage textual content. The Host Gaze in international Tourism is a different publication for researchers and scholars because it is the 1st to examine the gaze from in the host neighborhood.
- OECD Tourism Trends and Policies 2010
- Global Etiquette Guide to Mexico and Latin America (Global Etiquette Guides)
- Gay and Lesbian Tourism: the Essential Guide for Marketing
- Hospitality Financial Accounting
- The Hotel Business
Additional info for CTH Front Office Operations
18 1: INTRODUCTION TO FRONT OFFICE OPERATIONS E X A M P L E 'A Word from the FOM (Front Office Manager)' Communicate, communicate, communicate. This is the most important thing for front office personnel to bear in mind. Communication is what most often breaks down and causes problems. Pass on information to other departments – and follow up: if you've asked someone to do something, check that it's been done. Communicate from shift to shift: there's nothing worse for a guest waiting for action on a problem or request than finding that 'the person who was dealing with that is no longer here, and we know nothing about it'.
7 Different types of hotels As we proceed through this Study Guide, we will be looking at general, and typical, ways of doing things, to give you a good basic grounding in the principles. However, you need to be aware that no two hotels are exactly alike. Each has its systems and procedures, and its unique 'character' and house style. If or when you are employed in a hotel (or other hospitality establishment) you will hopefully receive further training in exactly how that particularly organisation goes about things, and the particular systems and technologies it uses.
It allows quick reference to what has been agreed with the guest, to prepare for their arrival at the hotel. A C T I V I T Y 1 5 m i n u t e s Work through our earlier example of a telephone reservation, and fill the details into the specimen Reservation Form overleaf, as far as you are able to. 35 FRONT OFFICE OPERATIONS Hill Town Hotel RESERVATION FORM Arrival date: .............................. Est. arrival time: ............................ Nights stay:.......................... Room type: ..............................