By Volker Bach, Leo Brecht, Thomas Hess, Hubert Österle
Dipl.-Wirtsch.-Inf. Volker Bach, Dr. Leo Brecht, Dipl.-Wirtsch.-Inf. Thomas Hess und Prof. Dr. Hubert Österle verfügen über umfangreiche Projekterfahrungen im redecorate von Organisationen sowie in der Informationssystem-Entwicklung. Sie arbeiten federführend an der Entwicklung von Methoden und instruments für das enterprise strategy redecorate, deren Ergebnisse u. a. durch eine Reihe von Monographien breiten Anwenderkreisen vertraut sind. Im Rahmen des Forschungsprogramms "Informationsmanagement HSG" an der Universität St. Gallen findet Forschung in enger Kooperation mit führenden Unternehmen statt. Auf diese Weise können die Autoren stets in der Praxis validierte Ergebnisse präsentieren.
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Additional info for Enabling Systematic Business Change: Integrated Methods and Software Tools for Business Process Redesign
The objectives pursued in this context, such as cost reduction or increased speed by implementing workflows that cross organisational boundaries, are familiar from the literature, and need not be explained further here. 40 • Outputs In addition to the priority attached to the operational structure, customer orientation is a second characteristic of BPR. But how can improved customer orientation actually be achieved? This requires not so much restructuring internal workflows as analysis and redesign of the outputs associated with a process's end product.
Method-tool integration: An interface between a BPR and a CASE tool only makes sense if the application development method defines how to reuse BPR method deliverables. • Resources: Who is to use the tool? What time and budget restrictions apply? The company can only devote a limited amount of money, time and staff to introducing and using the BPR tool. 2 Software Tools that the amount of time needed for training means that none is left for learning the method. 14 How Should the BPR Tool Support the Conduct of the Project?
This generates requirements on the process management design area. 3). g. information system design techniques. A method segment represents the relationship between a method component and a design area (the "meta-model" method component arises from the other components, so that no independent requirements are made regarding its scope). Method components Acliv~ies Roles Deliverables • Techniques ••• ••• . 1 Who is to use the Method? What Time and Budget Restrictions Apply? Methods The use of the method can be located on a continuum between exclusive consultant use and exclusive in-house use: • Exclusive Consultant Use The BPR method is used exclusively by external consultants.